1. Information We Collect We may collect the following information during your interactions with us:
* Full Name
* Phone Number
* Email Address (if provided)
* Residential or Business Address (voluntarily provided for installation or service purposes)

* CCTV Site Location Details (for accurate service setup)
* Chat messages, service queries, or other communication via WhatsApp or email

2. How We Use Your Information
Your personal data is used strictly for the following purposes:
* Providing CCTV surveillance, monitoring, and installation services
* Responding to your inquiries and support requests
* Sending important service updates, alerts, and promotional offers via WhatsApp or SMS
* Maintaining internal records and improving service quality
* Ensuring the security and functionality of your surveillance system

3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information.


Your information may be shared only with:
* Authorized staff or field technicians for service execution
* Secure technology platforms (e.g., WhatsApp Business API, cloud storage providers) used for communication, data handling, or system alerts
* Regulatory or legal authorities, only if required by law

4. Data Security
We implement industry-standard security practices to protect your information from unauthorized access, loss, misuse, or alteration. This includes secure channels for WhatsApp communication and encrypted data storage where applicable.

5. Your Rights
You have full control over your personal data. You may:
* Request access to view the personal information we hold about you
* Ask for correction or deletion of your data
* Opt-out of receiving promotional messages at any time
To exercise these rights, simply contact us via WhatsApp or email at vigilsurveillance24@gmail.com

6. WhatsApp Communication
By initiating contact with us via WhatsApp, you acknowledge and agree that we may:
* Store and respond to your messages
* Share updates, service-related notifications, or promotional messages
* Use secure tools such as WhatsApp Business API for data protection and compliance
You can opt out of these messages anytime by replying "STOP".

7. Changes to This Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website or shared via WhatsApp. Continued use of our services after updates implies your agreement to the revised terms.

Important information: Our aim is to inform you about any wrong incident that may occur during our surveillance of the valuables, shop, showroom mentioned by you, which we have been entrusted with the responsibility of guarding.